Returns & Damages

Every piece at broom & olive is hand-selected and carefully packed. Because our collection is curated in small quantities and most items ship directly from our makers and vendors, all sales are final. We're not able to accept returns or exchanges for change of mind, color preference, or fit within a space.

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We know that asks for confidence when shopping online, so we try to make the decision easier — every listing includes full dimensions, materials, and finish details. If you'd like more information before ordering, or you're unsure whether a piece will work in your room, please reach out. We're always glad to help you decide before you buy.

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If Something Arrives Damaged

We stand behind every piece we send. If your order arrives damaged or defective, contact us within 3 days of delivery at sales@landolacdesigns.com with:

• Photographs of the damaged item

• Photographs of the shipping carton and packing materials

• Your order number

We'll arrange a replacement at no cost to you. Please keep all original packaging until the claim is resolved — carriers require it.

Damage reported after 3 days can't be covered, as carrier claims must be filed promptly.

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Wrong or Missing Items

If you receive an incorrect item or something is missing from your order, let us know within 3 days and we'll make it right.

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Order Changes & Cancellations

Orders can be changed or cancelled before they ship. Contact us as soon as possible and we'll do our best to catch it. Once an order has shipped, it can't be modified.

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Questions

We'd rather answer a question than have you take a chance. Reach us at sales@landolacdesigns.com or 239-893-9400.